Please have a look in the FAQ to see if you can find an answer to your question before contacting support.

Thank you!


Supported devices

iOS & Android

#playmagic is available on iOS (iPhone) and Android devices. Please refer to the app store info to find out if your device is compatible with the latest version of the game.

Please note: Due to changes in technology over time – such as new mobile devices coming into the market - it is possible that the game will experience performance issues or will no longer work as originally intended on certain devices.


The game is not available for my mobile device. Why?

We want to ensure you have the best playing experience, so unfortunately #playmagic is not available for all mobile devices.


Are you compatible with unlocked jailbreak devices ?

No, the game is not compatible with unlocked devices using jailbreak technology.


How to update playmagic app ?

IOS

Open the App Store app.

Touch Updates.

Navigate to the playmagic app and touch the Update button.


Android

Open the Google Play Store app.

On the top left, touch the menu button.

Touch the My apps & games menu option.

Navigate to the playmagic app and touch the Update button.


How to play ?

In main screen of the app, select How to play ? button and you will discover the tutorial which will present all steps to play games.


Troubleshooting

The game keeps freezing/crashing. What should I do?

Please try all the options below to resolve the issue:

Restart your device - Memory issues on your device can cause a game freeze/crash. The best way to fix these issues is to restart your device, which clears the memory (this will not cause any loss of data).

Reset the game - Resetting the game can also fix freezing issues. Give it a try!

Update game software - Check the app store for updates to the game. Out of date software can lead to performance issues, including freezing.

Update device software - Finally, you should always ensure that your device has the latest software.



Do I need a specific account to play?

No. You can play the full game without ever connecting to a specific account. In fact, you can even play the game without an internet connection.


Why does my friend have other game features, but I do not?

The game is proposed in different versions and with different games. Please download same version as your friend and you will have same games as him.

 

Games are no more available and the app is even no more available on stores, why ?

The game is available for a limited time. By default, it will end late in April.


I have been stuck on a level for ages. Is the game fixed?

While some levels can be challenging, we would like to reassure you that all levels can be completed after few tries. All of our games are a blended mix of luck, skill and tactics.


Information to include when contacting us

If you decide to contact our support team, we may request some additional information to assist you with your enquiry. Please take a look at some of the guidelines below on how to send us additional information:


How do I take a screenshot?

Occasionally, to fully understand the problems you are encountering, we may require a screenshot from your device. It is also best practice to do this whenever you encounter a problem. Please follow the instructions below on how to take a screenshot:

For iOS

Press and hold the ‘Sleep/Wake’ button with the ‘Home’ button for 1-2 seconds until the screen flashes

The screenshot will be automatically saved to Photos


For Android

Depending on the device you are using, there are several ways to capture a screenshot on Android.

    Press and hold the ‘Volume Down’ button with the ‘Power’ button for 1-2 seconds until the screen flashes

    Or, press and Hold ‘Home’ and ‘Power’ to capture the screenshot

    Images will be automatically saved to your Gallery in the ‘Screenshots’ folder


What device information do you require?

To help us deal with your enquiry quickly, it would be great if you could provide as much detail as possible about your device, including:


    Model number

    Operating system

    Storage available on your device

    Version of game installed (this information can be found under the description in the app store).

Contacting support

Contact email :